ZAPP will process credit card refunds for artists in some situations, including if the artist has incorrectly paid for a show product or if an artist has paid for a product and has withdrawn from the event. Credit card refunds will only be processed when submitted in writing to the ZAPP team by the event, or within 24 hours of an incorrect purchase, when submitted in writing by the artist. ZAPP reserves the right to deny a refund request and turn the refund request back over to the event for processing.
Creative West (formerly WESTAF) and ZAPP are committed to facilitating e-commerce in an open and transparent fashion. Neither Creative West nor ZAPP sell any of their own products or services through the website on which this policy is published (the “website”). The website and its proprietary software are used to collect and process applications, application fees and rental payments for Creative West’s and ZAPP’s clients. Those clients are —among other things—sponsoring art shows, making calls for entry, or offering or administering grants, and as such, are the intended recipients of the applications submitted, the payee of the payments collected, and the entities renting space or equipment through the website.
This shipping policy applies only to orders for services which are processed through the website and its proprietary software on behalf of Creative West’s and ZAPP’s own clients. The services which may be ordered from Creative West’s and ZAPP’s clients include the submissions of applications for entries into art shows, art festivals, contests and calls for entry; submissions of grant applications; and orders for the rental of goods and services, such as booth rentals and table and chair rentals for showing at an art festival (“Client Services”). Client Services are intangible and no goods are shipped and no physical manifestation of those services is generated or shipped by Creative West or ZAPP or their clients.
The use of the website to order services from Creative West’s and ZAPP’s clients and to pay for those services will result in the transmission of data over the internet describing that order or payment in an electronic form, but will not result in the physical shipment of anything. Any errors in the transmission of a user’s order or payment transactions will be resolved in accordance with Creative West’s and ZAPP’s Refund and Privacy Policies which are also available on the website.
In this policy, Creative West refers to a Colorado non-profit corporation, and its subsidiaries and affiliates, including ZAPP Software. ZAPP refers to ZAPP Software, LLC, a Colorado limited liability company and the wholly owned subsidiary of Creative West.
Both Creative West and ZAPP Software can be found at 1536 Wynkoop St. Ste. 522, Denver CO 80202 and www.wearecreativewest.org; additionally, ZAPP Software can be found at www.zapplication.org.
