My Account
I don’t remember my username or password. How do I get into my account?
Click Forgot Password to send a password reset to the email address associated with your account. Click Forgot Username to send your username to the email address associated with your account.
Why is my account deactivated?
ZAPP accounts are deactivated if you have not logged in to them within 24 months. To reactivate your account, email us at contactzapp@wearecreativewest.org.
Where can I change my account type?
Go to your Profile and click Medium Selection. Click “Artist” or a “Non-Artist Vendor” and then update the categories that describe your work. Click Save to update.
How can I update my email address?
Log in and go to your Profile. Enter your new email address in the email field and click Save.
How do I note I'm applying as a team?
Go to your Profile and scroll to the bottom of the Contact Information section. Indicate you are a team and if you work with associates. Move on to the next section to enter collaborator and associate names.
What is the difference between an artist and a non-artist vendor account?
Artist accounts are designed for those who intend to show and sell their artwork at events. Non-artist vendor accounts are designed for other vendor types (such as event sponsors or food vendors). Some events may accept both types of applicants on one application but only require images from artist applicants.
How do I stop receiving emails from ZAPP?
Go to your Profile and click Email Notifications. Uncheck any or all communication boxes, and click Save. Unsubscribing from ZAPP emails will not prevent event administrators from emailing you application updates. We recommend staying subscribed to the “System Information” email list to be alerted about important system maintenance and new features.
Why am I not receiving emails from events I've applied to?
If you're not receiving emails, your email provider (Gmail, Yahoo, Outlook, etc.) may have blocked messages from ZAPP. This happens sometimes if an email bounced, was marked as spam, or couldn't be delivered. When that happens, our system temporarily stops emailing you to avoid further issues. Email us at contactzapp@wearecreativewest.org so we can look into this for you.
How do I save statements of technique?
Go to your Portfolio and click the toggle to switch from the “Artist Portfolio” to “Saved Statements.” Click Create Statement to write and save a new statement. See our guide on Uploading Images & Saving Statements.
How do I change or remove a saved payment method?
Manage your payment methods in your Profile. Learn more.
How do I delete old images from my Portfolio?
Delete images from your Portfolio to free up space. Learn more.
How do I archive an application?
Click Archive next to the application on your My ZAPPlications page. From there, you can select any additional applications you wish to archive.
I accidentally archived an application. How do I undo this?
Email ZAPP artist support at contactzapp@wearecreativewest.org if you need to unarchive an application, and we'll move it back to your active applications.
Using ZAPP and Applying to Events
Where do I find events that are accepting applications?
When logged in, click Apply to Shows to see only events accepting applications. When not logged in, click Events List and then filter by Application Status, setting it to "Open Only."
What are the full and compact views of the Events Calendar?
The full view, available only on desktop computers, displays the name of every event with an event start date, application deadline, or application open date in the selected month. The compact view, available on both desktop and mobile devices, gives an overview of the month’s activity. Full event cards are listed under the calendar for the day selected in both views.
Can I start an application and finish it later?
Yes, so long as you save your work before leaving your application. To finish an application you started, go to My ZAPPlications and click Complete on the application you want to finish.
Can I apply to an event more than once?
Some shows allow artists to submit multiple applications. This is typically done when an artist creates work in more than one medium category. Check the event information before applying more than once.
My image won't upload. What should I do?
Images that don't meet ZAPP requirements won't upload. Learn more about formatting images to meet ZAPP's minimal specifications.
How do I attach images to my application?
When you're on the Image Selection page, scroll until you reach My Artwork Images. Click on the number of images you want to attach. When selected, the image will have a green border and a checkmark. If the application requires a booth shot, move to the section labeled My Booth Shots and click the image you want to select.
How can I make changes to an application I already submitted?
If the application deadline has not passed, contact the event and ask them to change your status to Incomplete. Then click Complete next to the show name on your My ZAPPlications page. Make your changes and click Save and Preview. You won't have to pay the jury/application fee again. Note: Some events do not allow changes after you submit your application.
I applied to a show, but I don't see my application when I log in. Where is it?
If you do not see the application on your My ZAPPlications page, you may have multiple ZAPP accounts, and the application may be associated with an account you're not currently logged into. Click Forgot Username or email us at contactzapp@wearecreativewest.org for help locating your accounts.
An application I want to complete is asking for an access code. How do I apply?
Events that require an access code are allowing submissions by invitation only. They are not open to the general public. To apply, enter the access code given to you by the event into the Access Code text box and click Apply. Contact the event if you have questions.
How can I complete an application that doesn't require images?
Some events do not collect images. If you have questions about the application process for an event that is not collecting images, reach out to the event organizers for more information.
How do I change the order of my images on the application?
The order you select your images on the application is the order they are viewed by the jury. If a booth shot is required, it will always be last. To change the order, deselect and reselect the images in your desired order or click Change Image Order and drag and drop your images into the desired order.
How can I preview my images as a juror?
On your My ZAPPlications page, find the application you want to preview and click Review and then click 👁️ Preview as Juror. You'll also see this option before you submit and pay for your application. advance to checkout. Note: Preview does not display on mobile devices.
What does my application status mean?
View a complete list of status definitions. Contact the event if you have questions about your application status.
Accepting Invitations and Checking Out
I've been invited, but I don't have the option to accept or buy a booth. Why?
If you have been invited to a show but do not see an option to accept the invitation or purchase booth products, it is likely due to a setting on the administrator’s end. Email contactzapp@wearecreativewest.org with the name of the event and we can reach out to the administrator.
How do I apply a coupon?
Apply the discount during the checkout process in the ZAPP Shop, under Step 3: Add Coupons.
I already bought my booth. Why do I still have the option to purchase it?
The checkout section will show you any product you're eligible to purchase until the event's deadline for purchasing. To confirm payments you've made, go to My ZAPPlications and sort by Payments Made. Click on a transaction to see your receipt, which was also emailed to you.
How do I request a refund?
Refund policies are set by each event. Contact the event administrator to request a refund. Learn more.
