Refunds

ZAPP processes payments on behalf of all events, but refund decisions are made by each event. Learn how to request a refund or report an accidental purchase.

Last updated on 23 Feb, 2026

Requesting a Refund

Contact the event administrator to request a refund, and they can submit the request directly to ZAPP on your behalf. Go to the event’s information page and click Contact Event to send them a message.

Event Information page for the Snowy Range Arts Festival with mountain image and contact event button.

Things happen! If you purchased the wrong product or made a duplicate purchase, email us at contactzapp@wearecreativewest.org or submit a help ticket. Our team can reverse the charge if you contact us within 24 hours of the purchase.

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